Privacy Policy

1. Information We Collect

At **tivimateprime.com**, we are committed to safeguarding subscriber privacy. We only collect the minimum amount of data required to configure your IPTV service. This includes:

• Communication Data: Chat logs, device types, and configuration details submitted during your WhatsApp chat.
• Usage Details: IP addresses and device identifiers used to authenticate your playlist connection.
• Payment Reference: Transaction reference numbers provided by credit card processors (we do not process or store credit card details).
• Analytics Cookies: Anonymous site visit statistics gathered via Google Analytics.

2. How We Use Your Data

We utilize the collected information strictly to:

• Provide, activate, and manage your **tivimate subscription** line.
• Troubleshoot streaming errors, buffer configurations, and server connection failures.
• Authorize your connection through geolocalized routing nodes.
• Deliver security alerts, renewal notifications, and updates regarding EPG schedules.

3. Data Sharing & Third-Party Services

We do not sell, rent, trade, or distribute your personal information to third-party marketing brokers. Data is shared only with certified service partners necessary to process your subscription (e.g. payment processors and hosting servers). These platforms are legally required to keep your data confidential.

4. Security Measures & Encryption

Your security is our top priority. We utilize HTTPS encryption across our entire site. All communication routed through WhatsApp is encrypted end-to-end. We do not store financial information, and access to our active server database is restricted to authorized technicians.

5. Cookies & Browser Tracking

We utilize cookie tokens to analyze site traffic, store your currency preferences (USD/CAD), and remember your cookie consent preferences. You can configure your browser to decline cookies, though this may disable currency selector features.

6. Your Rights

You have the right to request a copy of the data we hold about you, request modifications, or ask us to delete your server configuration files. To submit a request, contact our support team on WhatsApp.